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Crazy Diamond

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WhatsApp automation with AI, on the official API, with your number protected

We build automated WhatsApp support for businesses that get more messages than their team can answer. The bot handles the repetitive questions, qualifies new leads and hands the conversation to a person when it needs one. Lucas Barreto builds the integration and the code; Manni Moritz reviews the copy of every reply.

On this page
  1. 01 What can an AI WhatsApp bot do?
  2. 02 Official API or an unofficial WhatsApp tool: what's the difference?
  3. 03 How long does a WhatsApp API integration take?
  4. 04 Menu chatbot or AI agent: which one do I need?
  5. 05 What if the automation stops?
  6. 06 How does a project run, from first message to launch?
  7. 07 How much does WhatsApp automation cost?
  8. 08 FAQ

What can an AI WhatsApp bot do?

Sample conversation

  1. Hi! Are you open on Saturday?
  2. Hi! Yes, we open from 9 am to 1 pm. Would you like to book a time?
  3. Yes, but first I have a question about the quote.
  4. Sure. I will bring in someone from the team to answer you right here.
  5. Team memberHi, this is the team. Go ahead and send your question!

Answer the questions that come in every day, understand what the person wants, collect the details your team needs, and hand the conversation to an agent with everything noted. With AI, it understands messages the way people actually write them, not just the number of a menu option.

The AI WhatsApp bot we built for a real estate agency has handled 587 conversations. Each one is a conversation the team didn't have to start from scratch.

Official API or an unofficial WhatsApp tool: what's the difference?

The official API is the door Meta itself opens for businesses to automate WhatsApp. Unofficial tools imitate the app, and when Meta catches them, you are the one who loses the number. That's why we only work with the official API.

It also supports Coexistence mode: the same number stays in your team's phone app while the automation runs through the API. For a lending company, we set up the official API in that mode, with paced sending and a handbrake to stop everything.

See the case study

How long does a WhatsApp API integration take?

It depends on what your business already has: a verified Meta business account, an available number, and the system the automation will talk to. With those in place, integration is fast. A WhatsApp Cloud API integration agreed for 2 business days was delivered in 3 hours.

If something is missing, like business verification, the scope spells out what depends on you, what depends on Meta and what depends on us.

What if the automation stops?

It tells you. Automation that stops silently is the most expensive failure in this kind of project, because nobody notices until a customer complains. In a real estate automation, a safety lock worked exactly as designed and halted everything, but nobody was alerted, and the database went three days without updates. That's why every automation we deliver ships with an alert to someone on your team when it stops.

See the case study

How does a project run, from first message to launch?

Access to your Meta account is through an official invite, in your company's name. We never ask for passwords in chat.

  1. 01You tell us in writing what lands in your WhatsApp and what your team answers every day.
  2. 02We agree on a written scope: what the bot answers, when it hands off to a person, the timeline and the price.
  3. 03You approve the script and the copy of the replies before development.
  4. 04We test with test conversations until every path in the script works.
  5. 05We deliver with the stop alert on, and support after launch.

How much does WhatsApp automation cost?

The project has a fixed price that comes from the scope. The conversation fees Meta charges for using the API go straight to your company's account, not through us. Tell us what lands in your WhatsApp and we'll send back the scope with a fixed price.

FAQ

Will I lose my current number?
No. With Coexistence mode, the number stays in the app while the automation runs through the API at the same time.
Do I need Meta's approval?
You need a verified business account. For your business to start a conversation, the message templates also need Meta's approval. We take you through that process.
Will the bot replace my team?
No. It handles the repetitive questions and hands your team the conversations that need a person, with the details already collected.
Does it work with my system?
If your system offers a way to integrate, like an API, yes. We confirm that before the scope.
Can the bot message people first, like reminders or notices?
Yes, with Meta-approved message templates and only to people who agreed to receive them. That's how the official API rules protect your number from spam reports.
Do you support Spanish and English?
Yes. The bot replies in the customer's language, and we work in English, Spanish and Portuguese.

Tell us what lands in your WhatsApp. We'll reply in writing with what can be automated.